The Concept Of Virality And How It Is Crucial For Your Inbound Marketing Campaign
Jun 27, 2016
10 min read
Internet today is filled with so much of information and sometimes trashy information that it becomes hard for information seekers to get the best results. Viral marketing is any marketing technique that induces the websites or users to pass on the marketing message to other websites or users, creating an exponential growth in the message’s visibility and effect. As social sharing has accelerated at an exponential growth over the last few years, so too has some of the websites and enterprises that have learned to leverage the full scope of social. One of the noteworthy example of such sites is BuzzFeed that has tripled its monthly visitor count over the last two years, from 4.3 million to 19.3 million. Clearly, BuzzFeed has tapped into something important to the domain of marketing that’s fuelling its massive growth. This method is known as Viral marketing, and you can replicate this method too for your business.
Reasons Behind BuzzFeed’s Marketing Success
1. Audiences Most Crucial to Business Are “Bored”
The target audience that is most crucial to their business are “bored at work”, those who have jobs and have ample of time to browse the internet without supervision. Such audiences are typically looking for content that:
- Will alleviate boredom
- Will connect with their current frustrations in life.
Another kind of audience that emerged were the consumers who use content on their mobile phones while waiting. It was found that it was this audience that was the principal driver of social sharing.
2. Certain Content Types Defined in Viral Marketing
Though these categories may not be the same for your business, BuzzFeed identified some of the content categories that were an immense success for it. These include:
- LOL: Humorous content
- Win: Content that the audience finds to be very useful, ingenious or admirable
- OMG: Content that shocks the audience
- Cute: Self-explanatory, generally animal-based content.
- Trashy: Content that makes people feel better by mocking the failures of others, especially the famous.
- Fail: Content that points out the failings of the society or individual, let’s the audience vent their frustrations.
- WTF: Bizarre or strange content that triggers the curiosity in the audience.
These are some of the examples of content types that you can use for brainstorming your content. The most important question that you need to ask yourself is “ how will this content make the readers react?”
3. Self-Identification is Important For People
It might seem logical to many business owners, that making content targeted broadly at their audience will work, but this might not be always the case. Targeting a specific audience can sometimes be extremely successful. For example, BuzzFeed utilized such an article by aiming: “ 21 problems All Sarcastic People Understand”, which has reached 5.5 million views since May 12, 2014. This type of post particularly attracts people who believe they have a certain characteristic, experience or opinion-- in context of this article people related themselves as being sarcastic. Such posts generate interest from a lot of like-minded people, who then share it with more like-minded people, which leads to exponential growth in pageviews.
4. Social Activism Can be a Key Driver Too
It is not always the cat videos or funny things that can go viral, it turns out people also has an emotional connect towards the society. People also share content they are passionate about and want to spread ideas and their own views about it. Because they have an emotional response after reading or viewing the content, they want to share this information as well as show others that they care about the real issues and follow the news stories of the day.
5. Being Human!
While juggling for so many strategies and objectives when creating content, you must not forget the most important criteria to include: making your content human. By this we mean, you must focus on the human aspect of stories-- forgetting this can make your content look robotic. While creating content, ask yourself this: “why would people want to read this?” Or even better “why would you want to read this?” Some of the examples cited from Upworthy are:
- Mind blowing stories based on science fact
- Stories featuring true human moments
- Stories depicting the win of good over evil
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A Guide to Having a Successful DTC Brand
In the not-so-distant past, entrepreneurs with brilliant business ideas faced an uphill battle in making their products household names. Their best shot at success was often through the largest resellers in their industry. If you dreamt of launching a fashion label, your hope would be to secure a spot on the sales floors of retail giants like Macy's or Bloomingdale's. If you had a groundbreaking food product, catching the attention of buyers at Safeway or Whole Foods was crucial. However, these resellers acted as gatekeepers, often crushing the dreams of countless aspiring businesses. Even when they did secure a purchase order, brands had little control over how their products were sold, and obtaining customer data was a rarity.Fortunately, the tides began to turn with the rise of ecommerce and digital marketing platforms. Businesses found a way to bypass the traditional reseller model and establish direct connections with their customers. This gave birth to a new era of marketing: direct-to-consumer (DTC) marketing. DTC marketing emerged as a game-changer, enabling companies to engage directly with their target audience without intermediaries. With the power of ecommerce and digital tools at their fingertips, DTC brands could establish a direct line of communication with consumers, building relationships and driving sales like never before.In this comprehensive guide to DTC marketing, we will explore the strategies, tactics, and key principles that empower businesses to thrive in the digital landscape. From crafting compelling brand narratives to leveraging data-driven insights, we will uncover the secrets to successfully navigate the world of DTC marketing.Join us on this journey as we delve into the innovative techniques and proven strategies that can help your brand establish a direct connection with customers, boost sales, and shape the future of your business. Get ready to harness the full potential of DTC marketing and revolutionize the way you engage with your audience. The Secrets to Having a Successful DTC Brand Here, we present a few pointers that shall help you build a DTC brand that is both successful and authentic. 1. Customer Service at Its Best The provision of an exceptional customer experience is the key to success. Gone are the days of relying solely on resellers; today, DTC businesses can leverage cutting-edge technologies and tools to uplift customer support and drive customer satisfaction to unprecedented heights. Let's explore the tech-powered features that are revolutionizing the DTC customer experience landscape.Harness the Technology Live Chat: Engage customers instantly and address their queries with real-time interactions, eliminating the frustration of waiting in queues. Knowledge Base: Empower customers with self-service options, offering articles, videos, and guides to provide immediate access to information. Chatbot: Leverage a no-code chatbot builder to automate responses and ensure no customer query goes unanswered, even in the absence of a human support agent. Shared Inbox: Simplify collaboration among support agents by utilizing a shared inbox, eliminating the need to share email credentials and ensuring seamless issue resolution. Utilising Customer Data: A Strategic ImperativeData is power. As a tech-savvy DTC brand, you have the advantage of direct customer connections, providing you with valuable first-party data from your website and other selling channels. This data serves as the bedrock for informed decision-making, enabling you to understand customers deeply, predict their behavior, and tailor your strategy accordingly.By analyzing customer data, you can identify pain points, optimize the customer journey, and personalize offers to maximize conversion rates. Continuously collecting customer data through exit-intent surveys, feedback forms, and follow-up calls allows you to proactively enhance communication and gather invaluable insights.Diversify Selling Channels: Meet Your Customers Where They AreIn the tech-driven world, customers are scattered across multiple platforms and channels. As a DTC brand, it's crucial to diversify your selling channels to effectively reach and engage your target audience. Social media channels, SMS, email, and Google are just a few examples of platforms where your tech-savvy audience congregates.Expanding your sales channels not only broadens your customer base but also increases your chances of conversion. However, managing multiple platforms can be a challenge. That's where an omnichannel selling software comes into play. This tech solution streamlines your sales channels, allowing you to monitor and manage all interactions from a single dashboard. Harnessing the power of data, you can provide a seamless omnichannel experience, optimizing conversions and ensuring consistent customer satisfaction.SMS: Building Retention and LoyaltyAmong the various communication channels available, SMS stands out as a powerful tool to foster a one-on-one connection with your audience. With open rates as high as 98%, SMS enables personalized offers, feedback collection, real-time engagement, and upselling to existing customers. Leveraging SMS automation and personalization features, you can create impactful interactions that resonate with your tech-savvy audience, boosting customer loyalty and retention.In the world of DTC marketing, delivering exceptional customer experiences requires harnessing the full potential of technology. By incorporating live chat, knowledge bases, chatbots, shared inboxes, customer data analysis, diversified selling channels, and SMS, tech-savvy DTC brands can pave the way for unparalleled customer satisfaction and loyalty. Embrace these tech-powered strategies and unleash the true potential of your DTC business. 2. Content Marketing and Management Cracking the DTC marketing space requires a strong content strategy, but fear not, even novice content marketers can succeed with these valuable tips. Let's dive into the steps that will make the process easier, ensuring your content resonates with your target audience. Step 1: Understand Your Audience Inside Out: To create compelling content, start by identifying your audience's hobbies, challenges, interests, and preferred communication channels. Developing accurate audience personas based on data will guide your content creation and refinement based on their position in the sales funnel. Step 2: Drive Strategy with Data-Driven Keyword Research: Keyword research plays a vital role in your content strategy. Analyze your competitors' search rankings and identify keyword gaps to optimize your content and secure top positions. Leverage SEO competitive analysis tools like SEMRush to gain insights and discover AI-generated subtopic ideas for engaging content. Step 3: Map Out the Ideal Buyer Journey: Understanding where your audience falls in the buyer journey is crucial for delivering impactful content. Recognize the stages of awareness, interest, and action, and tailor your content accordingly. Provide informative guides and how-tos for the awareness stage, case studies and comparison guides for the interest and evaluation stage, and compelling offers to drive action. Step 4: Harness the Power of User-Generated Content (UGC): Integrate user-generated content into your strategy as a powerful and cost-effective way to showcase real customer experiences and build trust. Encourage customers to leave reviews, participate in challenges, or share their opinions via social media. UGC reinforces your brand's credibility and resonates with your audience. 3. Understanding your customers Understanding your ideal customer is required for success. And this is where Ideal Customer Profiles (ICPs) come into play, providing a comprehensive snapshot of the qualities that make certain candidates the perfect fit for your tech business. ICPs are especially valuable for B2B companies operating in multi-faceted environments, where complex buying decisions involve multiple stakeholders and various preferences. Unlike traditional buyer personas, ICPs encompass additional elements critical for B2B success, such as company size, annual revenue, growth stage, decision-making processes, number of employees, and industry.The power of ICPs lies in the metrics they analyze. Tech companies need to consider broader indicators, such as click-through rates, ROI on inbound marketing tactics, and overall reach through organic search and direct advertising. This focused approach ensures that marketing dollars are spent efficiently, enabling you to connect with the best-suited customers and generate high-quality leads.By aligning your sales and marketing teams around the ICP, you create a sense of focus and efficiency. Becoming subject matter experts in a specific industry helps establish authority and credibility, improving your chances of connecting with potential clients. The ICP acts as a guide for your sales team, allowing them to vet prospects based on suitability and tailor solutions to address unique pain points effectively.Embracing ICPs is a game-changer, as it shifts your perspective on traditional marketing. Instead of targeting a broad audience with costly campaigns, you concentrate on reaching the right people who align with your business goals. This strategic approach not only saves time but also cultivates positive relationships with customers who truly value your offerings.ICPs offer numerous benefits for tech companies. They empower you to create industry-specific sales decks, enhancing your sales process. Furthermore, ICPs streamline prospecting efforts, helping you identify the customers who are not a good fit for your business, reducing friction and facilitating smoother collaboration.When qualifying potential customers in your sales pipeline, your ICP acts as a crucial measuring stick. It enables you to assess whether an organization belongs to your specialized industry, possesses the budget to afford your products or services, and aligns with your preferred decision-making processes. Armed with these insights, you can make informed decisions, accomplishing your business objectives without unnecessary friction or frustration.In the dynamic and competitive tech landscape, leveraging Ideal Customer Profiles is the key to unlocking growth opportunities and forging meaningful connections with the right clients. 4. Importance of a Brand Story A compelling brand story is essential to stand out in a market that is as densely packed as ours. Every product needs something unique to thrive. And this 'something unique' goes beyond product descriptions, capturing the journey and purpose behind your company. Just like captivating characters in books and movies, a well-crafted brand story makes your audience remember and care about your success.Traditional marketing tactics no longer resonate in this paced environment that we have built. Tech-savvy consumers seek meaningful connections and solutions to their problems. One needs to pioneer educational content to solve marketing challenges, sparking a passionate community of inbound marketers.A brand story becomes vital in today's scenario because it helps customers understand who you are and why you exist. Sharing your purpose and values creates a connection and cultivates empathy and trust. Customers aligned with your brand become loyal advocates.A compelling brand story sets you apart from the horde of product available in the market. It humanizes your brand, conveys your vision, and fosters loyalty. Craft your narrative authentically, with a clear understanding of your tech-savvy audience.Embrace the power of your brand story to differentiate yourself, resonate with your audience, and fuel your success in the ever-evolving tech industry. 5.Overcoming the Supply Chain Challenges The COVID-19 pandemic brought significant growth to direct-to-consumer (DTC) brands in 2020, but supply chain challenges hindered their ability to meet the increased demand. To regain customer trust and sustain growth, DTC brands in the tech industry must address these challenges head-on. Here are proven tactics to overcome supply chain obstacles and scale successfully. Enhance Responsiveness for Customer Loyalty: Improve operations and logistics systems to meet changing customer needs, fostering loyalty and satisfaction. Centralize Supply Chain Data for Efficiency: Streamline operations by consolidating product SKUs, sales history, forecasts, supplier data, and inventory reports for accurate sales forecasting. Prioritize Profitability and Inventory Optimization: Boost profitability by leveraging smaller item sales, improving inventory forecasts, selling deadstock, and focusing on high-margin products. Reduce Return Rates through Better Visibility: Enhance product quality and minimize returns by implementing CAPA processes, optimizing portfolios, and automating key supply chain workflows. Optimize Minimum Order Quantities (MOQs): Set appropriate MOQ levels based on product predictability, demand, holding costs, and break-even points to optimize inventory management. Achieving Balance in the Supply Chain for Tech Growth: Streamline supply chain operations through synchronized sales, marketing, and inventory to drive revenue and facilitate business expansion. By implementing these strategies, tech-focused DTC brands can effectively navigate supply chain challenges, enhance customer experiences, and achieve sustainable growth. In Conclusion A DTC marketing strategy is an absolute essential in times like these. Hopefully, this guide covers all you need to curate one that wins. To take your DTC marketing strategy to the next level, partner with Saffron Edge, a leading digital marketing agency specializing in DTC brand growth. With their expertise in leveraging cutting-edge technologies, driving targeted traffic, and maximizing conversions, Saffron Edge can help your brand achieve remarkable results. Don't miss out on the opportunity to revolutionize your DTC marketing efforts. Contact Saffron Edge today and unlock the full potential of your brand. ...
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10 Demand Generation Ideas That Work
Mastering successful demand creation is critical for acquiring and maintaining clients in today's dynamic and competitive company market. This article will provide a treasure of 10 tried-and-true demand-generation strategies that have been rigorously handpicked to improve your marketing strategy and move your sales funnel forward. We investigate novel approaches designed to engage your audience on their terms and build a reservoir of top-tier leads, ranging from SaaS seo checklist to strategic SaaS influencer collaborations. Join us on this fascinating trip as we uncover the keys to reaching your audience exactly where they are, assuring a consistent stream of high-quality leads that will certainly support the development and longevity of your brand. Once you've determined which demand generation strategy is most effective, you may intensify your efforts and focus on the concepts yielding the superior leads you sought. It's a little more difficult to meet consumers where they are if they aren't always in one spot, but a good demand generation plan still meets them there. This blog has 10 demand generation strategies, including a focus on demand generation metrics, SaaS landing page optimization, and SaaS SEO techniques, all of which are intended to meet your users where they are, where they are going, and where they are going after that. Together, we can increase MRR for your SaaS company, highlight your product or service, and give your sales and marketing staff the exposure they deserve. 1. SEO Content Marketing The launch of a powerful demand generation campaign begins with the strategic SaaS keyword research and integration of SEO and content marketing, especially in the context of a SaaS (Software as a Service) content marketing strategy. Increase your brand's exposure and authority by creating captivating, keyword-rich content that speaks to your target audience's demands and pain points in the SaaS industry. Accept the successful model by industry experts like Saffron Edge, whose excellent SEO methods, particularly in the context of saas content marketing strategy, catapulted them to dominant rankings for key industry phrases. By methodically matching your SaaS content with your audience's interests, you not only answer their worries but also build your company as an industry influencer in the competitive SaaS landscape. This synergy between SEO and content marketing, tailored for the unique challenges and interests of the SaaS market, increases your online visibility and guarantees that your brand stands out among the digital noise. This approach is crucial for attracting your target audience within the SaaS space and creating a solid basis for long-term demand generation success in the ever-evolving world of software services. 2. Lead Magnets Unleash the power of lead magnets to pique the curiosity of potential consumers. Create attractive, specialized offerings, such as instructive pamphlets or detailed ebooks, that will easily resonate with your target demographic. Drawing inspiration from our success with gated content for the SaaS metrics toolkit, it is clear that this time-tested demand-generation strategy is a lead-generation powerhouse. By deliberately limiting important materials, such as exclusive guides or webinars on SaaS email marketing strategies, you engage your audience and establish your business as a trustworthy source of knowledge in the field. These magnets act as a bridge, tempting potential clients to provide their information freely in return for useful insights, resulting in a mutually beneficial partnership. Adopt the art of lead magnets to attract attention and start a genuine connection that accelerates your demand generation efforts to new heights. 3. Chatbots Bring in chatbots to increase user engagement and improve your lead creation process. Integrate chatbots into your website to provide real-time service, qualify leads, and track client problem areas. Whisbi's exemplary chatbot exemplifies the flawless integration between technology and demand development. These intelligent bots improve user experience by giving immediate assistance and play an important role in lead qualifying, ensuring that your sales force concentrates on the most promising prospects. Embrace the revolutionary potential of chatbots to build a responsive and engaging environment in which user inquiries are swiftly answered and useful data is easily obtained, considerably contributing to the success of your demand-generation plan. SaaS Influencer Marketing To enhance your influencer-driven demand generation approach, consider partnering with top SaaS marketing agencies. These agencies often have a deep understanding of the SaaS industry and can provide valuable insights and strategies to amplify your brand further. Look for agencies with a proven track record of success working with SaaS companies and can tailor their approach to align with your specific goals and target audience. Collaborating with such agencies can bring additional expertise to your marketing efforts. They can assist in crafting compelling campaigns, optimizing your messaging, and ensuring that your brand resonates effectively across various platforms. The combination of thought leaders and top SaaS marketing agencies can create a synergistic effect, reinforcing your brand's credibility and expanding its reach within the digital landscape. Remember to communicate your goals to influencers and the marketing agencies, ensuring a cohesive and integrated strategy. By leveraging the strengths of these influential voices and expert agencies, your company can establish a robust presence in the SaaS market, driving high-quality leads and building lasting relationships with your target audience. 4. Pre-launch Campaigns for your SaaS product Strategic pre-launch advertising may help you generate interest in your SaaS product. Optimise sites like Kickstarter or ProductHunt to build excitement and a mailing list of keen early adopters. Take a cue from Layla Electric's success with a BETA launch, which demonstrates the transforming power of well-executed pre-launch preparations. In your pre-launch strategy, incorporate effective SaaS pricing pages to provide potential customers with transparent information about your product's cost and features. This not only helps in setting clear expectations but also attracts users who align with your pricing model. By utilizing these channels, you generate interest in your product and nurture a pool of motivated innovators who may mature into loyal consumers and enthusiastic brand ambassadors. Use pre-launch campaigns to evaluate market interest and fine-tune your product based on useful input, guaranteeing a robust and successful launch that connects with your target audience. 5. Host Webinars Captivate your audience with powerful webinars that provide significant value and effectively solve their trouble areas. Avoid the usual product demo approach and focus on increasing brand recognition while promoting your company as a helpful resource. Embrace Twitter Spaces' dynamic terrain, which offers a new alternative to the traditional webinar format for communicating with leads. By emphasizing education around Saas Solutions for small businesses, you attract and hold the audience's attention and build your brand as an industry thought leader in the realm of software-as-a-service. Allow your webinars to function as a powerful tool for developing a strong online presence and fostering a community that values your brand's insights and knowledge, thus improving your entire demand-generation strategy. 6. Run PPC Campaigns Navigate the continuing controversy around PPC advertising by recognizing its value as a source of useful knowledge. Allocate money wisely, create attractive ad campaigns, and use PPC data as a strategic tool to improve and fine-tune your overall demand generation and SEO tactics. Rather than viewing PPC as a cost, consider it an investment that provides quick visibility and generates data-rich results. Discover high-performing keywords and content themes that can help your brand make educated decisions that will resonate with your target audience. Accept PPC as a dynamic tool for obtaining useful knowledge, moving your demand-generation activities ahead, and reinforcing your online presence via a synergistic combination of paid and organic techniques. Let’s break through your revenue hurdles We find your primary growth blockers, build expert-led strategies, and provide custom data-driven solutions to help you hit your revenue goals. Set up a 1:1 strategy call 7. Co-marketing Campaigns Form powerful relationships with other firms through collaborative co-marketing campaigns, uncovering mutually beneficial prospects. To increase brand awareness and reach various audiences, engage in creative exchanges such as in-app product shout-outs, featured blog articles, or highlighted emails. By engaging in effective co-marketing initiatives, your brand broadens its reach and taps into the communities already established by your marketing partners. This symbiotic strategy promotes joint growth and strengthens your visibility across overlapping target audiences. Increase visibility by using the collective strength of collaborative efforts to generate a ripple effect of brand awareness and audience engagement. Use co-marketing to broaden your promotional channels and strengthen your position in the competitive environment. 8. Get Listed on Review Platforms Increase the legitimacy of your business by having a significant presence on well-known review sites such as G2 or Capterra. Take advantage of the high-intent audience that is actively browsing these sites and promote your product as a distinct option among rivals. By effectively promoting your products and services on these popular platforms, you not only obtain critical third-party validation but also interact with potential consumers who are actively researching and assessing solutions. Use the power of user evaluations to create trust and highlight your product's virtues, eventually increasing its perceived worth in the eyes of discriminating buyers. Ensure that your company stands out in a crowded marketplace by leveraging the visibility and credibility these prominent review platforms provide, strengthening your position as a trustworthy and reputable option. 9. Create SaaS Micro-Tools: Embrace the growing trend of micro-tools by developing new free utilities that provide customers with a convincing preview of the underlying value of your premium product. Take a cue from successful examples like HubSpot's website grader, which demonstrates the powerful influence that well-executed micro-tools can have on-demand creation. These little yet powerful applications serve as entertaining touchpoints and demonstrate the benefits consumers can gain from your full-fledged product. Your micro-tools provide a conduit to increasing user interest and brand recognition by giving relevant information or solving specific difficulties, adding considerably to the success of your demand-generation campaigns. Stay ahead of the competition by carefully incorporating these user-friendly technologies into your marketing arsenal, creating a deeper level of engagement. Conclusion You may significantly improve your ability to attract, engage, and convert leads by including these 10 demand-generation strategies in your marketing approach. Understanding that a successful demand creation strategy involves continual review and optimization is critical. Maintain an agile strategy, stay tuned to shifting industry trends, and, most importantly, put your target audience at the forefront of your marketing efforts. The key to long-term success is the capacity to dynamically adapt to the shifting landscape, ensuring that your ideas constantly resonate with your target population. Prioritise flexibility, adaptability, and a thorough awareness of your audience's changing demands as you execute these tried-and-true demand-generation strategies. This proactive strategy will strengthen your competitive position and encourage long-term success in demand generation. ...
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Key Metrics D2C Businesses Should Track On Amazon To Boost Their Sales
According to Statista, the monthly mobile audience on the Amazon marketplace app is around 98 million! It is no surprise how popular Amazon has become among customers. According to a survey by Feed Advisor, from a sample size of 2000+ customers from the United States of America, around 89% of the shoppers say that they are more likely to purchase items from Amazon over any other eCommerce website. There’s no denying that this marketplace has gained immense trust among online shoppers. Currently, the marketplace boasts a high percentage of loyal and repeat customers. Winning consumer trust is the foundation of building a successful business, especially when selling online. Today, direct-to-consumer brands need to be consistent and honest with their product experiences, even on Amazon. Being an e-commerce business owner is not easy in this digitally growing world. As an e-commerce business owner, you need to make sure that wherever you are selling, be it Amazon or your website; you have the metrics of your e-business in control. It is essential as a business owner to have complete knowledge of products, marketing strategies, and digital presence. Metrics can be tough to decipher and decode. It is essential to know which ones to focus on and improve. It is also necessary to know which metrics would take businesses far and which ones can be ignored. As a seller, you should put your time and effort into giving you significant results and helping your business the most. Amazon metrics work the same. While there are multiple Amazon metrics, most sellers do not know which ones to use and how. Before we move on to the critical Amazon metrics, it is essential to understand what Amazon metrics are. What are Amazon metrics? One of the significant advantages of Amazon Performance Metrics is that it helps businesses to work towards enhancing consumer satisfaction and significantly improves the customer experience of products on Amazon. Amazon metrics help sellers come off as high-quality and allow customers to assess the quality of products and the sellers. Amazon metrics help increase sellers' sales and help them increase ranking and general visibility on the Amazon website. These metrics help sellers know what they might be doing wrong and what must be done right. Source: Pexels Amazon metrics can help you identify what can be improved to strengthen your Amazon account and help form better marketing strategies and achieve high consumer satisfaction. Following Amazon metrics ultimately would help sellers in increasing profits and sales. It also allows sellers to get into selling in private and gated categories. As a seller follows Amazon metrics to sell, it becomes easier to satisfy consumers and be an Amazon-appropriate seller. It also increases the chances of selling specific products. It is not easy to get Amazon to approve you, like electronics, food, beauty, and health. Amazon's performance metrics affect sellers' sales and their reputation on Amazon in general. If an account has to be restored and is in talks of being suspended, the seller's metrics are taken into account while making a decision. Sellers need to understand and check Amazon performance metrics regularly to keep up with the product sales statistics, track the business on Amazon, and work on and improve in the areas where the sellers lack. Ultimately, Amazon's performance metrics take sellers a long way forward along with increasing their sales. Amazon metrics ensure the long-term stability of sellers with Amazon. Individual and pro sellers can both benefit from Amazon's performance metrics. What are some key Amazon metrics to help the sellers? As Amazon metrics can become the defining point in continuing business with Amazon, let's look at some key Amazon metrics. Unit Session Percentage Rate The Unit session percentage rate is a widely used term for conversion rate. It is the number of people who – out of all the people visiting your product on Amazon – actually end up buying the products. In simpler terms, it means the number of people you can convert into buyers out of all the potential buyers that end up landing on your product. A high Unit Session Percentage Rate would mean more people are buying your product, which indicates that your product listing is well-done and your product is coming out to be attractive to the customers. On the other hand, a low conversion rate would indicate that you need to improve your listing and add more pictures or content to sell your product better. A high conversion rate leads your products to move up the pages and receive a high ranking. Pre Fulfilment Cancellation Rate The pre fulfillment cancellation rate refers to the number of customers who cancel already placed orders without being fulfilled. Sellers must ensure that the products listed for sale are stocked and present in the inventory. Otherwise, if a customer places an order and the seller fails to acquire and send it, the order would have to be canceled before delivery, and this hampers your credibility. The maximum pre fulfillment cancellation rate for Amazon is 2.5%, and if a seller keeps doing the same and the rate rises above this, Amazon considers such businesses to be unreliable. Best Seller Rank Every product listed for sale on Amazon has a Best Seller Rank. It is the number of units a product has sold compared to all the other products in a particular category. Hence, number one rank would mean that that specific product has been sold the most in a category, rank two means that that product has been sold the second most in the category, so on and so forth. Source: Pexels Best Seller Rank is one of the most critical metrics; it explicitly shows the number of units a product sells compared to its competitors. A low best seller rank – which is good – means that the product would receive high traffic, and the seller can use this traffic to increase the number of customers. Inventory Dispatch Rate Inventory dispatch rate only affects those Amazon sellers who keep an inventory with Amazon to sell further and dispatch the products. Inventory dispatch rate keeps track of how well a seller maintains their inventory with Amazon. A few things to keep in mind to maintain a healthy inventory dispatch rate is that the inventory should neither be overstocked nor be understocked, especially during peak sale seasons. It leads to the inventory dispatch rate falling. Another essential thing to remember is that problems with product listings can hamper the sale of a product, which leads to a decrease in inventory dispatch rate. Order Defect Rate Order defect rate is another crucial Amazon metric to take care of. It is the number of people who are dissatisfied with your product or unhappy with the delivery. Amazon tracks order defect rates very closely and takes them seriously. There are three order defect rates: A-to-Z guarantees claim rate, Credit card chargeback rate, and Negative feedback rate. Amazon has laid down guidelines to decide what claims are against a seller's order defect rate and hold sellers accountable and responsible for defects in their products. The order defect rate is calculated based on all the customers that a seller has sold to in the last 60 days, and if the rate is over 1%, then Amazon is likely to suspend or deactivate such business accounts. Buyer Seller Contact Response Time Contact response time refers to the number of messages that a seller replies to, of the consumers, within 24 hours of receiving the messages. Amazon requires sellers to respond to the customers within 24 hours of receiving the message, and if the sellers take longer than that, it would have a negative response on the contact response time. No matter what the day is, the 24 hour response time is a standard that Amazon follows to deliver good customer service, and Amazon expects sellers to follow the same. Hence, sellers must regularly check customer messages and respond to them to stick with Amazon's contact response time. Get In Touch Saffron Edge can help your business utilize consumer data and metrics to target relevant shoppers. Our Amazon marketplace strategies are developed to lower your ACOS and boost your ROAS. Contact our experts today to know more! ...
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