Job Brief

Client Relationship Manager

We are looking for a proactive and experienced client relationship digital account manager who can review, analyze and communicate with digital marketing customers and build long-lasting business relationships and maintain a healthy client retention rate.

Main Responsibilities of a Client Relationship Manager

Your responsibilities will include:
  • Act as the point of contact for clients for digital management matters
  • Build strong, long-term client relationships and maintain frequent contact
  • Discuss & review digital strategies for your assigned customers, considering their specific requirements
  • Suggest, design, and implement digital strategies (with the help of the operations team) to increase customer ROI
  • Address client queries effectively and in a timely manner
  • Present Reports on web performance metrics
  • Analyze and Report (internally) project performance
  • Stay up-to-date with digital technology trends
  • Handle Client Escalations effectively
  • Ability to create Cross-Sell and Upsell opportunities with clients
  • Technical SEO including website architecture, silo structuring, and internal linking optimization.
  • Ownership of client’s business and project success
  • Ability to adapt to changing business needs
  • Communicate project development, timelines, and results to team, management and clients
  • Sound knowledge of Web analytics platforms and tools like Google Analytics, SEMRush, Moz, Majestic, Google Search Console, Google Keyword Planner, etc.
  • Work closely with the other team members to meet client goals.

Key Requirements

  • An experience 3-5 years in a similar field of CRM or account management
  • Preferred to have an experience in both B2B and B2C
  • Have a good understanding of the US and the UK market

Open Position: 1

Full Time

Experience Required

3-5 years of industry experience


communication, B2B, B2C