How Do Google Reviews Mean Business For Family Lawyers?
Nov 19, 2021
Nov 19, 2021
10 min read
10 min read
Table of contents
- Google Reviews: The Most Crucial aspect of Your Online Reputation
- Lawyers have understood the Importance of Digital Presence
- The Three Important Factors of Google Reviews
- Quality
- Quantity
- Recency
- Google reviews surpass testimonials in terms of trustworthiness
- Different ways to gather more Google reviews
- Begin at the first meeting
- Ask for feedback before the case is closed
- Conclusion
With everything moving online, people have gained access to a giant pool of reviews and ratings related to the type of service they will choose, and you can say the same thing about the family lawyer business. Nowadays, customers are trying to make more informed decisions, especially when working with a legal expert like a family lawyer. They are doing so by reading reviews and ratings given to a specific family lawyer.
Reviews related to cars and mobile phones have become very common, so you should never be surprised if your potential clients check your reviews before confirming their final family lawyer. And with 92% of the searches being made on Google, it has become the most important place for improving your reviews.
So, in this blog post, we will walk you through the importance, working, and benefits of Google reviews for a better family lawyer business.
Google Reviews: The Most Crucial aspect of Your Online Reputation
In recent years, we have witnessed a rise in the need for Google reviews among family lawyer firms. Nowadays, it has become necessary as more than 54.9% of the customers check reviews before choosing any product or service.
Lawyers have understood the Importance of Digital Presence
With time, family lawyers have understood the importance of podcasts, working with family law marketing firms, online advertising, and official websites. Thus the concept of having good reviews has become more familiar among them. Family lawyers now know that just having satisfied customers is not enough. They have understood that making a business successful requires you to inform the world about their client satisfaction. Even the trust for reviews is increasing as nowadays, around 79% of customers admit that they trust online reviews as much as personal recommendations.
Source: Pexels
The Three Important Factors of Google Reviews
Just because you have understood the importance of Google reviews doesn’t mean that you should just ask your current and previous clients to start posting reviews. First, you have to understand the three critical factors of Google reviews before working with any family law marketing firm.
Quality
Any Google review has three essential components; average star rating from all the reviews, star rating from every review, and people’s comments. The most prominently displayed part of the Google review is the average star rating, and to have a better average star rating, most of the reviews should be four to five stars.
Quantity
The quantity of Google reviews shows many customers have spent time reviewing your services. But don’t be afraid of poor reviews as it is impossible to maintain a 100% customer satisfaction rate. If you have 50 good reviews, then 2 of the bad reviews will be watered down.
Recency
You can never feel good about a company whose recent review was posted two years ago, and therefore, you must take care of the recency of Google reviews as well. Recency is an essential aspect of the family law digital marketing approach, and the same concept is used in the case of Google reviews as well.
Google reviews surpass testimonials in terms of trustworthiness
Almost all the family lawyers with good family law digital marketing planning have testimonials on their official website. That is a great approach, and you can keep using testimonials to showcase clients’ experience with your service.
But the people checking the testimonials have already found your website. Therefore, you also need to take care of people who haven’t visited your website yet and are still looking for ways to authenticate the quality of service.
It is where you can use the power of Google reviews. With Google reviews, you can influence potential clients who haven’t visited your website yet and then use the testimonials and all other aspects of your website to keep them there. That is how an ideal family law digital marketing plan should work.
Different ways to gather more Google reviews
Begin at the first meeting
You should let the clients know the importance of 5-star reviews and ratings at the first consultation. You should also let them know that the 5-star reviews act as a validation of the service you are going to offer.
Ask for feedback before the case is closed
Never wait for the case to be closed before asking for reviews. It is necessary because many clients don’t find posting reviews once the service is over. During the case, the clients are more interested in interacting with the firm, and therefore, their chances of posting a review are more.
Source: Pexels
Conclusion
The best time to ask for reviews from the clients is when you have done something great for them and when they are pleased with your service. So, always try to strike when the iron is hot instead of when everything has been completed. Personal recommendations have transformed into Google reviews because of the influx of the internet. People have started trusting these reviews instead of considering them as a scam. You have better chances of attracting more potential clients from simple Google search to your website through better reviews. Saffron Edge's marketing team can help you verify your business on Search, Maps, and other Google services. We offer online reputation management services to legal firms that enable them to showcase their online identity, authority, and expertise. It allows them to convert more leads and win more clients.
Are The Video Content on Your Law Website strategized Correctly?
As the digital marketing landscape evolves, most (if not all) businesses are getting a wider opportunity to attract, engage, convert, and retain their target audience into a loyal base of customers. New trends arising regularly is resulting in brands aggressively competing to create more captivating and shareable content. While many trends come and go, take, certain trends or practices prevail which helps businesses market themselves successfully One such trend is video marketing, which takes visual content to one step ahead in devising a strategy to engage the target audience better. From it being a secondary marketing tool for communication with consumers to marketers, eventually realizing the significance of incorporating video in their marketing campaigns, they have become the prime focus of the marketing tactics and how! Do you know how much content is being consumed via video, and what is the scope of it? If given a choice between text and video, over 72% would prefer knowing further about the products and services through a video. Per Brightcove’s Video Marketing Survey, 23% of people, that includes 30% of the millennials are interested in products and services that have a video accompanied by a link to guide them towards the purchase further. What keeps 66% of millennials engaged in a brand is the video on their social feed. Source Speaking of the scope of video marketing, per The State of Video marketing 2018, 83% of marketers consider video as a potent tool for enhancing brand awareness and driving potential customers to their websites. If we look at how the marketing sector plans to invest in growing their base with videos, then IAB Video Ad Spend Study suggests there has been an escalation of 53% since 2016, and there has been an escalation of 34% from 2017 in the number of business planning to utilize video as a marketing tool. How can it benefit your legal marketing website? Every industry at the moment is looking for ways to leverage video adequately to escalate their growth and profit, and the legal sector is no exception here. Albeit slowly, but the video is becoming one of the most prominent legal marketing trends in 2019. But before we divulge into the benefits of video marketing to the legal industry, let me ask you a question: Have you got a website for your legal practice? If no, then that should be your primary goal and the first step towards marketing your proficiency to the qualified audience. Remember only hire a team of certified professionals to ensure that your website is designed and developed aligning your goals and objectives with what your target audience is looking for. Having said that, allow me to shed some light on the benefits of incorporating video in your legal marketing strategies: Increase visibility: With Google giving preference to the website with high-quality video over those that don't have one, it is only profitable to create video content as your website will be placed at the top of the SERP, preferably. This will help your website rank better in the organic search results, enhancing visibility from the client seeking legal services. Bolsters client engagement: Engagement is one of the biggest challenges that legal practice s faces while marketing themselves online. Since videos provide vital information about the services being offered in those seconds or minutes, it is a more engaging tool than any other visual marketing technique being implemented at the moment. The kind of impact i.e., trust and connection that is forged by the videos, cannot build by printed images or texts. If done right, with an easy going yet insightful content with a format that can be easily comprehended by the audience. Screen potential clients: An adequately created video will better help those searching on the web understand the field in which your proffer legal help. Take, for instance; you are a personal injury lawyer who has created videos about the significance and why your firm stands out of the crowd in ensuring justice is brought to the victim. Now, these videos will help decrease the number of unnecessary call to your office that ends up with, "No Sir, we do not provide criminal defense/divorce/will and estate service.". Hence videos will only bring qualified candidates to your doorstep. Increase time on the page: While all it takes is a scroll to skim through the words or images on the website, having a video, on the other hand, requires one to convenience=citrate and listen to what is being proffered. This will significantly increase the time spent by the visitors on the landing page. Videos will help you connect and stick with the potential clients who might reach out to hire your legal service. Maximize return on investment: A professional video of attorney profile, firm introduction, or practice area videos has the potential to deliver a powerful impact on the client's mind at an emotional level. The next time they will think of legal service, your name will instantly come to their mind because of what part of your legal service has stuck with them. Now that you are well acquainted with the benefits of utilizing video content to expand your reach and boost your profitability; let's discuss some tips that can substantiate the success of your video marketing strategy: Educate the clients: You will have a lot of information to share regarding a specific legal sector, and your potential clients will have numerous questions regarding the same. Why not use a video to create a question and answer session, wherein you can resolve general queries of the potential clients? You can also use a live video streaming app for talking live with your clients and answer their general queries. This will build your authority, and you will be seen as an expert in the respective area of practice. Incorporate webinars: Webinars have been gaining quick popularity in the community and should be leveraged by your legal practice to strengthen the authority online. Upload copy of webinar on youtube, export the presentation to PDF and upload it on leading presentation platform for maximum visibility. Talk to your audience: Remember, you are reaching out to your audience through video marketing and talking to them. Address the audience as the first person using you and not them. This will help change viewers perspective of you and your practice. This will help increase engagement with your content. Upload it on social media platforms: There are a plethora of social media platforms with millions and billions of users. You need to determine the efficacy of each in bringing traffic and engagement to your practice's website and accordingly upload the video on Facebook, Twitter, Youtube, etc. Furthermore, make it a point to advertise and promote these videos on your LinkedIn company and personal profile to boost overall engagement. Embed your video to the website: First impression matter and when this is being said in context with the site, it is how your homepage looks. Embedding video (introduction, welcome, attorney profile) to your homepage will give the potential clients a better insight into your legal practice, establishing a connection stronger than the text. Be consistent: Consistency is the key to mastery, and in the case of online marketing, the authority. Post educational videos consistently periodically. Look for the keyword being targeted by the competitors and used frequently by the target audience in their searches to create video content that will deliver more strategically. Consistency will help build trust, authority, and give you expert status in the respective field. Mistakes that you should avoid while using video as a marketing tool: Making lengthy videos: While it is understandable that you, as a lawyer, must have a lot of legal information pertaining to your field, to share with the potential clients, this doesn't mean that you have to. There is a difference between educating and being boring. You do not want to be the latter, so stay straightforward, keep the message clear and video short. Not using SEO for your video: Not using SEO techniques to enhance the visibility of your video and practice's work can hamper the impact of your efforts. Link a relevant post with the video, add a description, tags to your video to ensure they appear in the search results, add schema markup so that Google can include you in the search results, etc. Wrong placement of CTA and links: The attention span of online users, which as per the Microsoft 2015 report, is shorter than that of a goldfish, which is not a surprise since we have a lot of content on the internet to consume. Why would you risk placing the most critical information just anywhere or not provide a proper call to action? Provide a clear call to action which clients can easily find. Also, make sure to keep the vital information, in the beginning, to better educate your target audience about the video and york legal practice. As mentioned above, the legal sector might be slow in catching up with the latest marketing trend, considering the nature of their job, but once they do, they will be able to forge and foster long term strategic relationship with the clients. ...
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Everything You Need to Know About Customer Experience Automation (CXA)
Businesses often use automation to reduce the time spent on repetitive tasks that can lead to mistakes. This is also key to making customers happier. Customer Experience Automation (CXA) helps companies improve their customer service with tools like AI chatbots or automated emails. With CXA, businesses can communicate better with potential and current customers, ensuring their needs are met smoothly from start to finish and making each interaction more personal. Transforming customer experience with AI and automation has many other benefits. This guide will give you a clear understanding of customer experience automation, why it matters, how it's used, and what might happen with it in the future. What is Customer Experience Automation? Customer Experience Automation uses technology, processes, and strategies to automate and optimize the customer journey across various touchpoints. It involves leveraging automation tools to deliver personalized, relevant, and consistent interactions with customers throughout their entire experience with a brand. CXA helps businesses automatically manage customer interactions from start to finish, making communication faster and more personal. For example, when a customer requests a query, an AI-powered chatbot can instantly provide relevant information or escalate the issue to a human agent. This improves customer satisfaction and frees human resources to focus on more complex tasks. It reduces the need for staff to handle everyday customer exchanges by allowing technology to do most of the work. Thus, it streamlines operations and enhances efficiency, which are vital aspects of marketing automation services. Who Benefits from Customer Experience Automation? Customer experience automation benefits various industries and departments, driving operational excellence and delivering superior customer experiences. Here’s how different sectors can benefit: Retail Retailers can enhance the shopping journey using automated personalized recommendations and omnichannel experiences. This leads to higher sales and stronger customer loyalty. Banking and Finance Automated account management, chatbots for customer support, and fraud detection systems help financial institutions improve efficiency and security. Healthcare CX automation streamlines patient engagement, appointment scheduling, and telemedicine solutions in healthcare, ultimately improving patient satisfaction. E-commerce E-commerce platforms benefit from automated order processing, shipping notifications, and personalized marketing campaigns, which boost sales and customer retention rates. Customer Service The use of automated chatbots, self-service portals, and ticketing systems helps customer service teams better manage inquiries, thus increasing the rate of issue resolution and customer satisfaction. Marketing Marketing teams can use automation to optimize email marketing automation campaigns, lead scoring, and social media management, driving better engagement and conversions. Sales Automated lead generation and CRM integration allow sales teams to focus on high-value activities, improving closing rates. IT IT departments benefit from automated service management, network monitoring, and cybersecurity solutions, ensuring system reliability and security. Operations Automated inventory management and supply chain optimization improve operational efficiency and reduce costs. Customer Experience Automation vs. Customer Relationship Management While CX automation and Customer Relationship Management (CRM) systems aim to improve customer interactions, their approach and focus differ. CX Automation primarily focuses on automating and optimizing customer interactions in real-time. It uses artificial intelligence and machine learning to provide customized solutions, quick responses, and a better customer experience. CX automation tools are designed to interact with customers across various touchpoints, including chatbots, email, social media, and voice assistants. CRM systems, on the other hand, gather and examine interactions and data related to customers across their entire lifecycle. They help businesses build and maintain customer relationships by tracking interactions, managing sales pipelines, and providing insights into customer behavior. While CRMs are essential for managing customer data, they don’t typically offer the real-time interaction capabilities of CXA tools. Platforms like Salesforce, HubSpot, and Zoho are frequently considered top choices by businesses looking to streamline their customer relationship management and marketing efforts when choosing the best CRM and marketing automation tools. Customer Experience Automation vs. Marketing Automation Marketing automation and CX automation are closely related but serve different purposes within a business. Marketing Automation focuses on automating marketing tasks such as email campaigns, social media posts, and lead generation. It makes it easier for businesses to target the right audience by eliminating the need for manual work and using customer information to send relevant messages. CX Automation goes beyond marketing to encompass the entire customer journey. It automates interactions at every touchpoint, ensuring a seamless and personalized customer experience. While marketing automation is a subset of CX automation, the latter covers a broader scope, including customer service, sales, and operational processes. To summarize, marketing automation is crucial to a broader CX automation strategy. While marketing automation focuses on customer acquisition and engagement, CX automation ensures that every interaction, from the first touchpoint to post-purchase support, is optimized and personalized. Want to reduce your CAC to half? Book a strategy call Different Ways to Use CX Automation Businesses can implement CX automation to enhance their customer experience in numerous ways. Here are some key strategies: Automated Customer Support Implement the use of artificial intelligence in the form of chatbots and virtual assistants to offer 24/7 support. These tools can handle common queries, troubleshoot issues, and escalate complex problems to human agents when necessary. Personalized Marketing Implement AI-driven algorithms to offer personalized product recommendations and targeted marketing messages. This will enhance customer engagement and drive higher conversion rates. Automated Feedback Collection Automate the process of gathering customer feedback through surveys and reviews. This will help businesses quickly realize where they are weak and adapt to the situation. Voice Assistants Integrate voice assistants into customer interactions, allowing users to access information and services hands-free. This is especially applicable in the retail, healthcare, and hospitality sectors. Self-Service Portals Design web-based applications that allow customers to search for solutions to common issues check the status of their orders, or handle their accounts independently. Proactive Engagement Use automation to anticipate customer needs and engage proactively. For example, send reminders or offers based on a customer’s behavior or past interactions. Omnichannel Support Ensure that your CX automation strategy is omnichannel, allowing customers to switch seamlessly between different platforms and devices while maintaining a consistent experience. Top 3 Customer Experience Automation Platform Marketing automation platforms like the ones stated below help organizations create effective strategies to drive customer engagement. Hiring a marketing automation specialist is crucial for implementing these strategies. Salesforce Customer 360: Salesforce offers a Customer 360 platform that integrates customer data across various channels to deliver personalized experiences and automate customer interactions. HubSpot: HubSpot's customer experience automation platform provides marketing, sales, and customer service automation tools to create seamless customer journeys and enhance engagement. Zendesk: Zendesk's customer experience automation platform includes features for automating customer support processes, managing interactions across channels, and delivering personalized experiences to users. These tools assist in optimizing marketing campaigns for improved lead nurturing automation & upselling to current customers. A data-driven marketing automation strategy can help efficiently design, execute, and analyze these campaigns. Best Customer Experience Automation Examples Several businesses across various industries have successfully implemented CX automation to enhance their customer experience. Here are some of the best examples: Personalized Recommendations Netflix: One of the most recognized examples of personalized recommendations, Netflix uses AI and machine learning algorithms to analyze a user’s viewing history and preferences. Based on this data, Netflix suggests movies and shows that align with the user’s interests, creating a tailored viewing experience. Amazon: Another leader in personalization, Amazon leverages AI to offer product recommendations based on previous purchases and browsing history. This approach enhances the shopping experience and drives higher conversion rates. Starbucks: Starbucks has an application that allows customers to receive offers based on their previous orders and choices. This level of personalization encourages repeat purchases and strengthens customer loyalty. Chatbots and Virtual Assistants Siri and Google Assistant: These virtual assistants have become integral in offering hands-free assistance to users, from setting reminders to answering complex questions, enhancing user convenience and satisfaction. Voice Assistance Domino’s Pizza: Domino’s has adopted voice assistants in its ordering system, where customers can order food using voice without opening a mobile application. This not only speeds up the ordering process but also enhances customer convenience. The Future of Customer Experience Automation AI will become globally prominent, particularly in improving how businesses handle customer service. By automating customer experience, AI will enable quicker and more efficient service. DTC and SaaS marketing automation tools can be implemented to enhance customer support in this fast-paced era to improve the customer experience. These tools can help in various ways, such as implementing chatbots to provide immediate assistance, virtual assistants to address customer queries, voice help for smoother interactions, and personalized suggestions to enhance the overall experience. With the help of AI-powered automation, businesses can ensure speedy and dependable customer support, thus meeting the demands of today's customers. Hence, the use of AI in customer support is expected to grow as it leads to better customer outcomes. Conclusion CX automation is about using technology to better engage with customers. It makes services personalized and smooth, benefiting many industries by making things more efficient, satisfying customers, and helping businesses stand out in their markets. Take your automation customer experience to the next level with Saffron Edge. Contact us today to learn how we can help you transform customer interactions and drive growth. ...
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Creating A Good Relationship Between Customers And Businesses
Gone are the days when magic and luck were believed to act and bring prospects to reality. Now the modern world is changing rapidly and with technology at peak publishing content in which customers can read understand and follow is what inbound marketing strategies about. Many businesses has been stuck with employing marketers and pressurizing them to achieve leads that result to sales, actually it is not a simple job especially when the modes to reach the customers is restrictive and occupied making it expensive to introduce new modes of marketing. The idea here is the customers, cost and profit to the company? The result should be the best in the search engine optimization that result to massive leads and following. Recording Leads This is one of the inbound marketing strategies in knowing how many people are fast tracking your business and company. It could include telephone, emails, comments and advices all of which are recorded and interpreted business wise. It helps in getting the right steps and kind of marketing and outburst methods to reach the esteemed customers. Data How well is the business and company able to store data? This is important because centralising these data makes it easy to review each specified form of data for example, emails, video, telephone and so on. Why? Because assembling them together and any financial administration will be highly tracked by how much and scale of preference in sorting the most important to the least. Updates Marketing is a diverse field that is changing day in day out and with the merge with technology it is demanding and requiring companies and business owners to update to the marketing needs that is changing fast as the customers and the level of satisfaction should be high to compete with others and set a competitive advantage over others. Keeping the system up to date. Target This is an important part of inbound marketing because of deriving a specific message that is suited to the customers in brackets. Youthful information is widely different to parenting information. Communication is vital to whom it is directed to, and under the search engine optimisation the published information is good, attractive and friendly that targeted customers can read and understand. Research Always this is a top performing strategy in many businesses and companies that give and yield the exact outcome. It is also a gauge to check why others are placed higher than your company and a mirror to check performance. Connection The platform of Business is wide and may require the technological connection between business to business (B2B) or business to customers (B2C) so as know the level needed to achieve of become a market leader and how the customers will help on this. Inbound Marketing This is the general way of employing methods of reaching a customer letting them know through the various medium you are employing to reach them. Here a customer is the target. The result of inbound marketing is what one can see like increased website traffic, customers ranking the company and customer leads and so on. This type of marketing has to yield result and progress comparing it to companies offering the same. Outsource Inbound Marketing At times that internal marketer and experts can fully exhaust their know how and useful required information and not to mean they are low performers, or not achieving but the company policy and strategies may be bypassed by era, technology thus requiring an outsource expertise in the same area that brings in more expanded measures regarding marketing and especially the online search engine optimization for the companies dependent on the internet. The outsourced inbound marketing experts gives the company a two way traffic for them to concentrate on effective means of reaching customers, information as the internal inbound marketers concentrate on profit margins of the company. Great relieve in fact! This has therefore eased the pressure of multitasking kind of operation as the outsourced inbound marketing expertisely concentrate improving the bond on higher heights. Customers are the priority to any given business and company and their interest should be captured fast and a solution got. These can result to your business being ranked high or low depending with the publish information towards the customers. ...
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